Please note: during the current Coronavirus pandemic our online booking service has been suspended. Please telephone the surgery to arrange an appointment.
All of our appointments are available up to 4 weeks in advance.In order to try and contain the spread of Covid-19 we have adapted our processes. It is important that we protect our most vulnerable patients and our healthcare staff. We will provide a telephone appointment with the GP or nurse to discuss your problem. An online Near Me consultation (like Facetime) using your smartphone is also possible. When making a new appointment the receptionist will ask the reason for your appointment. Please assist us by providing a brief explanation.
At this time it is important that to avoid attending the surgery unless it is essential and agreed beforehand.
Thank you for your cooperation.
Can another healthcare professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
- What to do in an emergency
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident.
Your appointment at the Practice
- Appointments may be made online, by telephone or in person
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
Appointments
GP appointments
You may consult any of the doctors though it can be helpful to attend the same doctor most of the time where possible. We see you by appointment and these can be made during office hours between 8:30am and 6:00pm, Monday to Friday.
We aim to:
- Provide a face-to-face appointment with a named doctor within five days
- Provide a face-to-face appointment with any doctor within one day
- See all semi-urgent cases on the same day.
Appointments can be made by phoning 01324 822382, by calling the surgery or online via Patient Access. To use the online service you will need to register by asking for a form from reception.
Telephone appointments
We can arrange for the doctor to phone you instead. We will arrange a suitable appointment with you and the doctor will phone you at this time. Please make sure we have the correct phone number and please remember to cancel the appointment if you will not be in when the doctor phones.
Extended hours
We also offer appointments on a Monday evening and every second Friday evening. These are designed for those who are unable to attend normal surgery hours. Patients are seen by pre-booked appointment only which can be made by contacting the surgery during normal surgery hours. Due to access restrictions, entry to the surgery during extended hours times will be via the side door entrance located on Carronbank Crescent, opposite St. Alexander’s Church.
Due to the steep steps this entrance is not suitable for those with mobility problems and may be difficult for those with pushchairs/buggies.
Nurse appointments
Practice nurse appointments are available daily. You may be asked the reason for your appointment. This is to ensure you are seen by the nurse who specialises in the condition you are attending about. The treatment room nurse is available every morning (Monday – Friday) from 8.45am – 12.30pm.
Appointments for the treatment room nurse can be made via the community reception who are available on 01324 827400.
You will be offered the opportunity to have a chaperone during any intimate examinations if you want one. Please let us know your wishes and we will make sure these are followed.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
