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  All of our appointments are available up to 4 weeks in advance.
  In order to try and contain the spread of Covid-19 we have adapted our processes.
  It is important that we protect our most vulnerable patients and our healthcare staff.
  We will provide a telephone appointment with the GP or nurse to discuss your
  problem. An online Near Me consultation (like Facetime) using your smartphone
  is also possible.
  When making a new appointment the receptionist will ask the reason for your
  appointment. Please assist us by providing a brief explanation.
  At this time it is important that to avoid attending the surgery unless it is essential
  and agreed beforehand. Thank you for your cooperation. 
  More information at Health protection Scotland; NHS InformUK Stay at home
  advice.

  GP appointments
  You may consult any of the doctors though it can be helpful to attend the same
  doctor most of the time where possible. We see you by appointment and these
  can be made during office hours between 8.30am and 6.00pm, Monday to Friday.
  We aim to:
            - Provide a face-to-face appointment with a named doctor within five days.
            - Provide a face-to-face appointment with any doctor within one day.
            - See all semi-urgent cases on the same day.
  Appointments can be made by phoning 01324 822382, by calling the surgery or
  online via Patient Access. To use the online service you will need to register by
  asking for a form from reception.
  More information on booking onine appointments.

  Telpehone appointments
 
We can arrange for the doctor to phone you instead. We will arrange a suitable
  appointment with you and the doctor will phone you at this time. Please make sure
  we have the correct phone number and please remember to cancel the appointment
  if you will not be in when the doctor phones.

  Extended hours
 
We also offer appointments on a Monday evening and every second Friday evening.
  These are designed for those who are unable to attend normal surgery hours.
  Patients are seen by pre-booked appointment only which can be made by contacting
  the surgery during normal surgery hours.
Due to access restrictions, entry to the
  surgery during extended hours times will be via the side door entrance located on
  Carronbank Crescent, opposite St. Alexander’s Church.  Due to the steep steps
  this entrance is not suitable for those with mobility problems and may be difficult for
  those with pushchairs/buggies.

  Nurse appointments
  Practice
nurse appointments are available daily. You may be asked the reason for
  your appointment. This is to ensure you are seen by the nurse who specialises in
  the condition you are attending about. The treatment room nurse is available every
  morning (Monday - Friday) from 8.45am - 12.30pm.
  Appointments for the treatment room nurse can be made via the community
  reception who are available on 01324 827400.
  You will be offered the opportunity to have a chaperone during any intimate
  examinations if you want one. Please let us know your wishes and we wil make
  sure these are followed.

  Home visits
 
If you are too ill to attend the surgery and require a home visit, please phone before
  10am unless, of course, an emergency arises. The receptionist will ask you for
   some details about your illness so that the doctors can plan to attend to the most
   urgent cases first.

  Out of hours service
  If you need urgent medical advice out of office hours dial NHS 24 on 111.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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